Inquiries
【Notice of Golden Week Holidays】
＜Holiday period＞
【Saturday, May 3th, 2025 - Tuesday, May 6th, 2025 (JST)】
We apologize for the inconvenience, but we will contact you after May 7, 2025 (Wed.) for any inquiries received during this period.
*Delivery form from inquiry form is possible for 24 hours during the closed period.
*Other services will be available during the holiday period.
Depending on the content of your inquiry, we may not be able to reply until May 7 (Wed.) or later, even if we receive your inquiry on or before May 2 (Fri.). Please understand this in advance.
Also, please refer to the Help Desk, which may be able to resolve your issue as soon as possible.
＜Holiday period＞
【Saturday, May 3th, 2025 - Tuesday, May 6th, 2025 (JST)】
We apologize for the inconvenience, but we will contact you after May 7, 2025 (Wed.) for any inquiries received during this period.
*Delivery form from inquiry form is possible for 24 hours during the closed period.
*Other services will be available during the holiday period.
Depending on the content of your inquiry, we may not be able to reply until May 7 (Wed.) or later, even if we receive your inquiry on or before May 2 (Fri.). Please understand this in advance.
Also, please refer to the Help Desk, which may be able to resolve your issue as soon as possible.
We are currently receiving many inquiries and it will take us some time to reply.
We will send you our response in due course.
Please note that it may take some time for us to investigate and respond to your inquiry, depending on the content.
*We would appreciate it if you would refrain from submitting or sending inquiries in succession.
If you cannot solve your problem after reading the FAQ, please fill in the following information and contact us.
•Customer support hoursWeekdays: 11:00 AM–6:00PM (excluding Saturdays, Sundays, and holidays)
- Please check that you can receive the domain "mail.plusmlmember.jp" of the reply mail to the inquiry.
Please note that we cannot answer or reply to the following.
- Inquiry other than fan club contents
- Inquiries regarding live ticket advance, ticketing, seating, etc.
- Inquiries regarding member artist activities, private activities, etc.