Inquiries
【Notice of Year-end and New Year holidays】
＜Holiday period＞
【Saturday, December 27, 2025 - Sunday, January 4, 2026 * Japan】
We apologize for the inconvenience, but we will contact you after January 5, 2026 (Monday) for any inquiries received during this period.
*Please note that we will contact you after Monday ,January 5, 2026 for any inquiries received during the holiday period.
*Other services will be available during the holiday period.
Depending on the content of your inquiry, we may not be able to reply until January 5, 2026 (Monday) or later, even if we receive your inquiry on or before December 26, 2025 (Friday). Please understand this in advance.
Also, please refer to the FAQ, which may be able to resolve your issue as soon as possible.
＜Holiday period＞
【Saturday, December 27, 2025 - Sunday, January 4, 2026 * Japan】
We apologize for the inconvenience, but we will contact you after January 5, 2026 (Monday) for any inquiries received during this period.
*Please note that we will contact you after Monday ,January 5, 2026 for any inquiries received during the holiday period.
*Other services will be available during the holiday period.
Depending on the content of your inquiry, we may not be able to reply until January 5, 2026 (Monday) or later, even if we receive your inquiry on or before December 26, 2025 (Friday). Please understand this in advance.
Also, please refer to the FAQ, which may be able to resolve your issue as soon as possible.
If you cannot solve your problem after reading the FAQ, please fill in the following information and contact us.
•Customer support hoursWeekdays: 11:00 AM–6:00PM (excluding Saturdays, Sundays, and holidays)
- Please check that you can receive the domain "mail.plusmlmember.jp" of the reply mail to the inquiry.
Please note that we cannot answer or reply to the following.
- Inquiry other than fan club contents
- Inquiries regarding live ticket advance, ticketing, seating, etc.
- Inquiries regarding member artist activities, private activities, etc.