Inquiries

If you cannot solve your problem after reading the FAQ, please fill in the following information and contact us.

•Customer support hours
Weekdays: 11:00 AM–6:00PM (excluding Saturdays, Sundays, and holidays)

Please note that we cannot answer or reply to the following.

  • Inquiry other than fan club contents
  • Inquiries regarding live ticket advance, ticketing, seating, etc.
  • Inquiries regarding member artist activities, private activities, etc.