Inquiries


If you cannot solve your problem after reading the FAQ, please fill in the following information and contact us.

Customer support hours
Weekdays: 11:00 AM–12:00 AM / 1:30 PM-6:00 PM (excluding Saturdays, Sundays, and holidays)
  • Please configure your mail account where it will accept the domain "plusmember.jp" so you can receive our mails for your contacts.
  • We may take a few days to one week to respond.
  • If your contact information and inquiry content has not been entered correctly, our response may be delayed or we may be unable to respond.

Please understand that we can not respond and reply to the following.

  • Inquiries unrelated to FanStream content
  • Inquiries about live ticket
  • Inquiries about artist activities, private etc.
Name
E-mail address
E-mail address (confirmation)