Inquiries
【Inquiries】
Notification of closure during the Japanese holiday week
＜Holiday period＞
【May 3, 2025 to May 6, 2025】
Inquiries sent during the holiday period will be replied to after May 7, 2025.
Apologies for any inconvenience caused.
Delivery form from inquiry form is possible for 24 hours during the closed period.
Other services are also available during the holiday period.
Please be advised that depending on the subject, inquiries received before May 2, 2025 may also get responded to after May 7, 2025.
Also, our help page might be able to assist you, so please take a look.
Notification of closure during the Japanese holiday week
＜Holiday period＞
【May 3, 2025 to May 6, 2025】
Inquiries sent during the holiday period will be replied to after May 7, 2025.
Apologies for any inconvenience caused.
Delivery form from inquiry form is possible for 24 hours during the closed period.
Other services are also available during the holiday period.
Please be advised that depending on the subject, inquiries received before May 2, 2025 may also get responded to after May 7, 2025.
Also, our help page might be able to assist you, so please take a look.
If you cannot solve your problem after reading the FAQ, please fill in the following information and contact us.
Customer support hoursWeekdays: 11:00 AM–12:00 AM / 1:30 PM-6:00 PM (excluding Saturdays, Sundays, and holidays)
- Please configure your mail account where it will accept the domain "plusmember.jp" so you can receive our mails for your contacts.
- We may take a few days to one week to respond.
- If your contact information and inquiry content has not been entered correctly, our response may be delayed or we may be unable to respond.
Please understand that we can not respond and reply to the following.
- Inquiries unrelated to FanStream content
- Inquiries about live ticket
- Inquiries about artist activities, private etc.