Inquiries
【Notice of Golden Week Closure】
＜Holiday period＞
【Saturday, May 2, 2026 – Wednesday, May 6, 2026】
Inquiries sent during the holiday period will be replied to after May 7, 2026.
Apologies for any inconvenience caused.
※During the closure period, you can still submit inquiries from the contact form 24 hours a day. Other services are also available during the holiday period.
Apologies for any inconvenience caused.
※During the closure period, you can still submit inquiries from the contact form 24 hours a day. Other services are also available during the holiday period.
Please be advised that depending on the subject, inquiries received before he holiday period may also get responded to after May 7, 2026.
Also, our help page might be able to assist you, so please take a look.
If you cannot solve your problem after reading the FAQ, please fill in the following information and contact us.
Customer support hoursWeekdays: 11:00 AM–12:00 AM / 1:30 PM-6:00 PM (excluding Saturdays, Sundays, and holidays)
- Please configure your mail account where it will accept the domain "plusmember.jp" so you can receive our mails for your contacts.
- We may take a few days to one week to respond.
- If your contact information and inquiry content has not been entered correctly, our response may be delayed or we may be unable to respond.
Please understand that we can not respond and reply to the following.
- Inquiries unrelated to FanStream content
- Inquiries about live ticket
- Inquiries about artist activities, private etc.