Inquiries
【Notification of closure during the Golden Week holiday】
Holiday period
【2026/5/2~2026/5/6】
For inquiries received during the holiday period, we will contact you in order from【2026/5/7】.
Delivery form from inquiry form is possible for 24 hours during the closed period.
Apologies for any inconvenience caused.
Inquiries using our inquiry form can be sent during the holiday period.
Other services are also available during the holiday period.
Please be advised that depending on the subject, inquiries received before 【2026/5/1】 may also get responded to after 【2026/5/7】.
Also, our help page might be able to assist you, so please take a look.
If you cannot solve your problem after reading the FAQ, please fill in the following information and contact us.
•Customer support hours
Weekdays: 11:00 AM–6:00PM (excluding Saturdays, Sundays, and holidays)
- Please configure your mail account where it will accept the domain "cc.plusmember.jp" so you can receive our mails for your contacts.
Please understand that we can not respond and reply to the following.
- Inquiries other than fan club contents
- Inquiries about live ticket precedence, ticketing, seating etc.
- Inquiries about member's artist activities, private etc.